CAMPS

In the event of adverse weather conditions, we reserve the right to change, alter or cancel the Camp in the interests of safety. We will inform you if we need to cancel a Camp due to the weather. If weather conditions cause us to cancel the Camp, we will seek to reschedule or and credit you if you cannot make the rescheduled date. Refunds will be given at our sole discretion.

If you decide not to attend or participate in the Camp due to weather (and we have not cancelled) no refund will be given.

If we cancel the Camp for any other reason (including, park closures, illness of the instructor etc.) you will be given a credit transfer for a future date.

CHANGES TO ITINERARY, TIMES/ DATES OR VENUES

You acknowledge and agree that the itinerary we provide is representative only of the types of activities and routes and schedule, amenities and transport during the Camp, but are subject to alteration due to local circumstances without prior notice. This is because we rely on the cooperation of Third Party Providers, and suitable, safe conditions. The itinerary may be changed at our sole discretion.

Despite our reasonable endeavours, on occasion we may also need to change venues, or dates at short notice. We will notify you as soon as possible of any major changes to the Camp. In these circumstances we offer a transfer to another Camp if the new venue or dates are inconvenient to you. We do not provide refunds except as required under the Australian Consumer Law.

AUSTRALIAN CONSUMER LAW

Our services come with guarantees that cannot be excluded under Australian Consumer Law. For major failures with a service, you are entitled to: cancel your service contract with us and to a refund of the unused portion, or to compensation for it’s reduced value.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

MEMBERSHIP

You must inform us immediately and with at least 5 business days notice if you wish to cancel your membership so that you will not be billed automatically for subsequent months. You acknowledge that we do not provide partial refunds for unused membership periods or unused content.  

You are entitled to various consumer guarantees, rights, and remedies under the Australian Consumer Law including, but not limited to, consumer guarantees that the Membership services are delivered with due care and skill. You will have the right to have a service replaced or refunded if it doesn’t meet a consumer guarantee.  

Except as required by law we do not warrant the quality of the Membership Services or warrant that they will meet your expectations. We do not provide refunds for changes of mind, where a problem with the Membership Services is due to your failure to provide us with adequate information, or where you can no longer participate fully.